How to Create a Product – Customer Support Portal

The Product is an item you are selling; therefore, everything for which you charge a fee has to be a Product in your system.

How to create a new Product

Navigate to Sales > Products

Click "Add Product"

Fill Out Required Fields and Save.

Name - The display name for the product.
Product ID - A unique identifier for the product, this can be the same as the name or different based on how you organize your products.
Decimals Supported - Enter a whole number between 0 and 5. If the product can't be divided into fractional quantities, enter 0.
Unit Group - Set this to Default Unit
Primary Unit - Set this to Primary Unit

For additional details about the fields on a Product record click here.

Add a Price List Item to a Product

Price list items tell the system how much to charge for a Product. Each Price List Item must be connected to a Price List that is setup to display on the Contact/Account record. So, before you can give a product a price, you must create a price list. Click here for instructions.

From the Product, click on the + above the Price List Items Sub-grid.

Fill in the required fields and click Save.

Price List - This is a look up to an existing price list in your system.
Product - A look up to the product associated with the price list (this field will auto-populate).
Unit - Primary Unit (this field will auto-populate).
Quantity Selling Option - No Control (default value)
Pricing Method - Currency Amount (default value)
Amount - The actual dollar amount/price that will be charged.

For information on other fields on the Price List Item, click here.

If your organization uses multiple price lists, and you want people associated with those lists to see this product, you will need to create a Price List Item for each Price List. You can charge the same amount or offer a different price to different price list groups. See example below for Member and Non-member pricing:

Set the Default Price List on the Product Record and Save.

Publish the Product

Click the Publish button in the ribbon. If the Product is saved but not published, it will remain in Draft Status.

Link to a Product GL Account (optional)

If you need the accounting records for this product to be associated with a specific GL Account and not the default, you will create a Product GL account record to make that link.

From the Product Navigate to Product GL Accounts

Click +New to create a new connection. Typically we only see one record per product, but for more information about setting these up click here.

Fill in Required Fields and Click Save and Close.

Product - A look up to which product this record is associated with. If you follow these steps this should populate automatically.
Type - This will autofill with the type of GL Account once you select the GL Account.
GL Account - A lookup field to link the Product GL Account with a GL account.